Privacy Policy

Who We Are

Content Genio is operated by Performance Labs SL, a company registered in Spain with VAT number B56217169.

We provide AI-powered social media automation services that help businesses create, schedule, and publish content across multiple platforms.

What Information We Collect

Information You Provide Directly

• Basic account information (name, email, company)
• Content you upload or create through our platform
• Account preferences and settings

Information from Facebook/Meta

When you connect your Facebook/Instagram accounts, we access:

• Basic profile information
• Your Facebook Pages and Instagram Business accounts
• Permission to publish content on your behalf
• Analytics and performance data for your posts
• Access tokens to maintain the connection

Information We Collect Automatically

• How you use our platform and features
• Technical information (IP address, browser, device)
• Cookies and similar tracking technologies

Sensitive Information

We may process sensitive personal data including:

• Profile photos for content creation
• Location data for geo-targeted content
• Personal interests and preferences
• Business information and industry data

We only process sensitive data with your explicit consent or where legally required.

How We Use Your Information

Primary Uses

• Provide and operate our social media automation service
• Manage your account and provide customer support
• Respond to your questions and technical issues
• Generate analytics and performance reports

Additional Uses

• Improve our service and develop new features
• Maintain security and prevent fraud
• Comply with legal obligations
• Send important updates about our service

Automated Decision Making

We use automated systems for:

• Optimal posting times and content scheduling
• Content suggestions and optimization tips
• Automated performance reports and insights
• Fraud detection and security monitoring

You have the right to object to automated decision-making that significantly affects you.

Legal Basis for Processing

We process your personal data based on:

• Your explicit consent for specific processing activities
• Performance of our contract with you (providing the service)
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations

Where Your Data Goes

We Share Data With

• Facebook/Meta (to publish content and access analytics)
• Third-party service providers (hosting, analytics, support)
• Law enforcement when legally required

We Don't Share Data With

• Data brokers or advertising networks
• Third-party advertisers
• Anyone else without your explicit permission

International Transfers

Your data may be transferred to and processed in:

• Countries within the European Economic Area
• United States (under adequate safeguards)
• Other countries with appropriate protection measures

Protection Measures

• Standard contractual clauses
• End-to-end encryption for data transfers
• Regular privacy impact assessments

How We Protect Your Data

Security Measures

• Data encryption in transit and at rest
• Strict access controls and authentication
• Regular security updates and patches
• 24/7 security monitoring and threat detection

Data Breach Response

• Immediate containment and investigation
• Notification to authorities within 72 hours
• User notification if high risk to rights and freedoms
• Dedicated support for affected users

Data Retention

While Your Account is Active

• We retain your data as long as your account is active
• This includes all content, settings, and usage data

After Account Deletion

• Account data deleted within 30 days
• Published content may remain on social platforms
• Some data retained for legal compliance (up to 7 years)
• Anonymized analytics data may be retained indefinitely

Your Control

• Delete specific content or data at any time
• Contact us to expedite deletion
• Full deletion typically completed within 30 days

Your Rights (GDPR)

Your Rights Include

• Access - See what data we have about you
• Rectification - Correct inaccurate information
• Erasure - Delete your data ('right to be forgotten')
• Restriction - Limit how we process your data
• Object - Object to processing based on legitimate interests
• Portability - Take your data to another service
• Withdraw consent at any time

How to Exercise Your Rights

• Use your account settings for immediate changes
• Email us at [email protected]
• We respond within 30 days
• These services are provided free of charge

Cookies and Tracking

We use cookies for:

• Essential functionality (login, security)
• Anonymous usage analytics
• Remembering your preferences

You can control cookies through your browser settings.

We don't use third-party advertising cookies.

Children's Privacy

Our service is not intended for users under 16 years old.

If we discover we have collected data from a child, we will delete it immediately.

Changes to This Policy

When We Update This Policy

• We'll email you about significant changes
• Minor updates will be posted on our website
• Continued use constitutes acceptance
• You can cancel your account if you disagree

Contact Us

General Privacy Questions

Data Protection Officer

Other Contacts

• Support: [email protected]
• Security Issues: [email protected]
• Legal Matters: [email protected]

Complaints

You have the right to lodge a complaint with your local data protection authority.

Specific Consents

By using our service, you consent to:

• Processing of basic account and usage data
• Processing of sensitive data for content creation
• Connecting to and publishing on your social media accounts
• International data transfers with appropriate safeguards
• Automated content optimization and scheduling

Remember: You can withdraw any consent at any time.

This doesn't affect how our service works, but may limit some features.